At New Royal Brand, we prioritize customer satisfaction and strive to provide high-quality shoes along with excellent service. If you find yourself dissatisfied with your purchase, we are here to assist you. Please carefully review our return and replacement policy to understand your options and procedures.

1. Replacement Policy

Eligibility for Replacement

  • Shoes must be returned within 7 days from the date of purchase for a replacement.
  • To qualify for a replacement, the item must be unused, in its original condition, and in its original packaging, including shoe box, tags, and any accompanying materials.
  • You are required to provide proof of purchase, such as the order number and purchase date.

2. Process for Replacement

Initiating a Replacement
To initiate a replacement request, please contact our customer service team at [email protected] or +91 808599639. Provide your order details, specify the issue prompting the replacement, and follow the instructions provided for returning the item.

Inspection and Approval
Upon receipt of your returned item, our quality control team will inspect it to verify its eligibility for replacement. This process typically takes 4-5 business days. Once approved, we will promptly notify you and proceed to dispatch a replacement product. If the exact item is unavailable, you will have the option to select an alternative of equivalent value or await restocking.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately at [email protected] or +91 808599639. Provide your order number and detailed information, including photographs of the damage or incorrect item. Our customer service team will guide you through the return process. In cases where the error is attributable to our oversight, we will cover the costs associated with return shipping and ensure a swift replacement delivery.

4. Contact Us

For any inquiries concerning our return and replacement policy, please reach out to us at:

Our dedicated customer service team is committed to addressing your concerns and queries promptly and effectively. Your satisfaction is paramount to us, and we endeavor to provide a seamless shopping experience with New Royal Brand.